Head of Programme Delivery

Bristol, Manchester
Full time (37 hours per week), Job share, Flexible working, Part time, Condensed hours
Grade 6 / Band A+
Up to £67,000 - The base salary of this grade is £60,500. Offers made above this will be made up with a specialist pay allowance. For more info visit our things you need to know page.

01 March 2021

Who we are

The Government Digital Service (GDS) is part of the Cabinet Office. We lead the digital transformation of the UK government so that it works better for everyone.

Following our Government Design Principles, we deliver platforms, standards and digital services to help departments transform how they work and meet the needs of their users.

Our work is user-focused, dynamic and forward-looking, making our organisation an exciting and innovative place to work. 

Find out more at the GDS Blog or the Design in Government blog.

What you'll do

This is an exciting stage to be joining GOV.UK! The Head of Programme Delivery  plays a critical role in driving forward the implementation of our ambitious strategy, while ensuring that GOV.UK continues to provide quick and reliable access to services.

The Head of Programme Delivery is part of GOV.UK’s multi-disciplinary senior management team. You will be partnering with peers in product, technology, policy, content, insights and design and work to one of two Deputy Directors in the programme.

You will provide passionate, committed leadership, that is both transparent and accountable. You will directly manage 4 lead delivery managers and develop a wider community of talented delivery managers and operations specialists.

This role is accountable for planning and coordinating the delivery of the programme’s strategy and roadmap, leading through all phases of an agile development lifecycle on an award-winning digital service. You will also have responsibility for an operations team within GOV.UK, ensuring that we are managing our recruitment, people and finances appropriately. 

We work in a fast-moving environment and you will be responsible for anticipating, balancing and managing change that comes from government priorities, policy, user research findings, data and learnings from the development process.

You will represent GOV.UK and your teams in delivery and planning forums. You will communicate plans and progress regularly inside and outside GDS. This might range from blog posts, show and tells, conferences, to representation at board-level meetings. You will collaborate and engage with users, stakeholders and teams across the government frequently. 

Who you are

We're looking for someone who can demonstrate first-hand experience of coordinating delivery across 10-20 teams concurrently on services with a big public profile. You'll be excited by the dynamics of people- centred agile delivery at scale and have ideas about how to make things more efficient without losing the lively culture.

You'll be an individual with strong interpersonal skills, used to managing senior stakeholders and accustomed both to adjusting priorities and leading continuous improvement practices. You will be able to demonstrate an ability to deliver successfully in complex and high problem spaces.

You’ll be co-accountable for strategic planning coordinating support models, options exploration, recruitment, governance, and consistent and incremental delivery of business cases. You will be able to collaborate and engage with users, stakeholders and teams across government in the continuous improvement of our products and practices.

You will be someone who has coached teams and people to be creative, productive and care about quality. You'll identify and nurture talent and potential in individuals, and promote the diversity and wellbeing of teams. who are increasingly distributed over a number of locations.

We’re interested in people who:

  • are agile delivery practitioners who have experience in medium to large digital transformation programmes (proficiency in scaled lean/agile management methods and techniques preferred)

  • have familiarity with efficiently managing multi-million pound budgets and substantial delivery plans, with recruitment and programme KPIs to match 

  • have experience of managing a complex risk environment, with elements such as political context or public interest 

  • have a track record of managing and influencing multiple stakeholder groups, using high contextual awareness to balance key priorities. 

  • can ensure a sustainable but progressive delivery momentum - solving issues and unblocking problems, and empowering teams to do the same 

  • have a sound understanding of the variety of disciplines involved in digital delivery, including engineering, service design, product management, performance analysis and user research developed through working in multi-disciplinary teams

  • have experience of commercial, supplier and dependency management, ensuring commercial contracts and suppliers are held to account for their timeliness, value and quality 

  • are comfortable with uncertainty, accountability and with being the escalation point for internal and external issues  

  • have a motivation to influence and make positive changes to the organisation.

How you'll be assessed

In the Civil Service, we use our Success Profiles. For each role we advertise we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. We will be looking at your experience, career history and achievements that are relevant to the specific job role. 

For this role we will be assessing your ability, strength, experience, technical/specialist skills and behaviours, the following behaviours are the most relevant:

communicating and influencing
working together
changing and improving
making effective decisions
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Things you need to know

You can find out about the application process and practical details like our office locations on the things you need to know page.

This opportunity is closed to applications.