Senior Performance Analyst- Defence Digital

Full time (37 hours per week), Job share, Flexible working, Condensed hours
Senior Executive Officer / Band B2+
£40,000 ( BAND C1)

19 September 2021

What you'll do


Defence Digital (DD) provides digital and technology services to our Armed Forces, ensuring they can operate securely via radio, satellite, and the internet. Operating at scale, with an annual budget in excess of £2Bn and a diverse team of 2,500 colleagues, we're aiming to make our Armed Forces some of the most technologically advanced in the world. To do that we're growing our capabilities in disciplines like data science, automation and cyber security. If you can see yourself contributing to the world of Defence digital and technology, the next chapter of your career may be with us.

Defence Digital operates an organisation model in which every individual belongs to a Government Profession. The successful applicant will be posted into one of the defined Government Professions on a professionally aligned Job Description. Defence Digital reserves the right to move individuals between roles, within their allocated profession, to meet the needs of the business and in support of agile resourcing.

Within Defence Digital each profession is led by a Professional Head of Community who will lead professional development and support the Continuous Professional Development path for their group

Defence Digital is currently going through a Transformation Programme which aims to ensure we have the right workforce, with the right skills to deliver the MOD's Digital Strategy. As the programme progresses, Defence Digital staff may be required to undergo an assessment to understand and develop their upskilling needs to support the delivery of this strategy. This post may be impacted by Transformation as the programme progresses.

Who you are

The Senior Performance Analyst role cuts across the DDaT Senior Performance Analyst and Senior Data Scientist roles from the Technical DDaT job family. The Senior Performance Analyst will typically take forward, produce and influence monitoring and response strategy, develop and support less-experienced colleagues and act as third line support for incidents.

Accountable to the Service Management Team Lead, the Senior Performance Analyst is expected to;

• Conduct in-depth analyses of potential threats.
• Leverage data to gain insights, as part of a multidisciplinary team.
• Act as an escalation point for less-experienced colleagues and provide advice and informal training.
• Design, develop and improve analytical processes to keep environments secure.

Essential Skills:

You will have to demonstrate that you have developed an effective working knowledge of: 

  • Experience of delivering in a digital or IT role, in a challenging, fast paced and complex environment. 
  • Cloud technologies, cloud hosting and tooling. 
  • Ensuring that incidents are handled according to agreed procedures. Investigating escalated incidents and seeking resolution. Facilitating recovery, following resolution of incidents.
  • Ensuring that resolved incidents are properly documented and closed. 
  • Analysing causes of incidents and informing service owners in order to minimise probability of recurrence, and contributing to service improvement. 
  • Analysing metrics and reports on performance of the incident management process.
  • Applying a range of mathematical, statistical, predictive modelling or machine-learning techniques in consultation with experts if appropriate, and with sensitivity to the limitations of the techniques. 
  • Selecting, acquiring and integrating data for analysis. 
  • Developing data hypotheses and methods, training and evaluating analytics models, sharing insights and findings and continuing to iterate with additional data.

To be successful in this role you will need to demonstrate positive performance against all 9 of the Civil Service Behaviour Standards, in particular you will:

• Be a team player and see the added value that team contributions can bring
• Actively seek to add value, be results-oriented and output-focused
• Demonstrate energy and personal drive to deliver business outputs
• Be responsive, innovative and seek out opportunities to effect creative change
• Be flexible and adaptable
• Build positive and effective relationships that enable business goals to be delivered
• Empower others and welcome challenge
• Be fair, honest and transparent in all professional activities
• Seek continuous improvement and build it into their personal development plan
• Promote the wider public good in all actions and to act in a morally, legally and socially appropriate manner in dealing with stakeholders, team members and the organisation
• Demonstrate good communication skills
• Have the ability to quickly adapt to uncertainties and changing priorities


We'll assess you against these behaviours during the selection process:

  • Leadership
  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

  • SFIA Framework: Incident Management (USUP) - Level 5
  • SFIA Framework: Analytics (INAN) - Level 4

How to apply

All applicants will need to provide a personal statement which should include evidence of the essential criteria. Each one will be scored 1-7 and make up part of your overall score to assess your suitability to be invited to interview.


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

People working with government assets must complete basic personnel security standard checks.

Equality and Diversity

 Our people are at the heart of everything we do at Defence Digital. It’s vital that our workforce reflects the diversity of both our audience and the wider society in the UK, so we’re proud to be an equal opportunities employer and we actively seek candidates from diverse backgrounds and communities. We also recognise the importance of a good work life balance, so we do everything we can to accommodate flexible working, including part-time and job shares for all our roles. Please let us know in your application or at any stage throughout the process if this is something you want to explore.

Defence Digital operates an organisation model in which every individual belongs to a function. The successful applicant will be posted into one of the defined Professional Functions on Standard Terms of Reference for the grade.

How you'll be assessed

In the Civil Service, we use our Success Profiles. For each role we advertise we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. We will be looking at your experience, career history and achievements that are relevant to the specific job role. We may assess your ability, strength, experience, technical/specialist skills and behaviours.

For this role the following behaviours are the most relevant:

making effective decisions
communicating and influencing
delivering at pace

Things you need to know

You can find out about the application process and practical details like our office locations on the things you need to know page.

Equal Opportunities 

We are an equal opportunity employer and value diversity in our organisation. You can find out more about our commitment to diversity and inclusion and read our equal opportunities statement on our Diversity and Inclusion page.

This opportunity is closed to applications.