User Researcher

London, Bristol, Manchester
Full time (37 hours per week), Job share, Flexible working, Part time, Condensed hours
Senior Executive Officer / Band B2+
Up to £44,700(London)/£40,635(National)-based on capability- The base salary of this grade is £40,600London)/£37,300(National). Offers made above this will be made up with a specialist pay allowance. For more info visit our things you need to know page

30 April 2022

Who we are

At the Government Digital Service (GDS), our mission is to build a simple, joined-up and personalised experience of government for everyone. Using our unique position at the centre of government, we develop services that work for the user, however complex the underlying systems may be. We believe that ensuring things work for end users is the only way to realise the efficiencies that come with digital transformation.

Our focus is on delivering five missions in the following areas:

  1. GOV.UK as the single and trusted online destination for government information and services

  2. Joined-up services that solve whole problems and span multiple departments

  3. A simple digital identity solution that works for everyone

  4. Common tools and expert services

  5. Joined-up data across departments

You can read more about these missions and our vision for the transformation of government in our 2021-2024 strategy

What you'll do

GDS is hiring user researchers to support our exciting and ambitious strategy. We are looking for several user researchers to join us across the board, in the GOV.UK, Digital Identity and Government as a Platform (GaaP) teams.

User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk. And to continuously improve services, based on data and evidence.

As a User Researcher you will work in a multi-disciplinary team on a wide range of user research activities. You will work independently, with support and guidance from more senior user researchers.

As a User Researcher at GDS you'll:

  • plan, design and prepare a range of user research activities to support the design, development and continuous improvement of government services.
  • carry out user research activities from recruiting participants, preparing discussion guides and moderating research sessions.
  • lead colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour.
  • communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs - including presentations at show and tells, designing and maintaining research outputs and creating formal reports.
  • work closely with product managers, designers and developers to turn user research findings into stories and actions that lead to valuable product and service features
  • mentor and guiding more junior user researchers
  • contribute to the wider user research community - including presenting at meetups and writing blog posts

Who you are

We're interested in people who have:

  • experience and understanding of a range of user centred service design and delivery practices.
  • the ability to understand what problem your team is trying to solve, and align user research activities to inform decision making and action.
  • experience and understanding of a range of user research methods, when to use those methods and how to apply them correctly.
  • experience and understanding of a range of techniques for analysis of research data, synthesis of findings, and presentation of clear findings that colleagues can understand and use.
  • a good understanding of the diversity of users of government services, and the ability to include many kinds of users in appropriate research activities.
  • experience of working with colleagues to plan and do continuous user research in a multidisciplinary team.
  • experience of involving your team in research activities, and in analysis and synthesis.
  • a good understanding of the social and technological context for government services, and the ability to align user research activities to help their team understand changing user behaviour.
  • understanding of agile approaches.
  • some knowledge of current technologies used to build and operate digital services, and the different technical roles in a digital team.

How you'll be assessed

In the Civil Service, we use our Success Profiles. For each role we advertise we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. We will be looking at your experience, career history and achievements that are relevant to the specific job role. We may assess your ability, strength, experience, technical/specialist skills and behaviours.

For this role the following behaviours are the most relevant:

working together
communicating and influencing
delivering at pace
seeing the big picture
developing self and others

Things you need to know

You can find out about the application process and practical details like our office locations on the things you need to know page.

Equal Opportunities 

We are an equal opportunity employer and value diversity in our organisation. You can find out more about our commitment to diversity and inclusion and read our equal opportunities statement on our Diversity and Inclusion page.